Frequently Asked Questions

  1. International Orders

In stock items ship within 24-48 hours of receiving the order payment. We will provide you with tracking information upon the shipping provider accepting the shipment. Shipping time will vary depending on the shipping destination.

  1. Tracking my package and it says it is in customs

Unfortunately, once the package leaves The Percussion Exchange and is in the possession of the delivery service we are unable to get more information. Your best option is to contact your local customs office with your tracking information, and see if they can provide you with more information. 

  1. What if the item is out of stock or back ordered?
  • Wait for the item to be back in stock
  • Substitute for a different item
  • Be added to a waiting list and be notified when the item is back in stock
  1. Are you open on the weekend?

No, for any order placed on a weekend or public holiday your order cannot be shipped until the next business day. Our business days are Monday through Friday.

  1. Is there a limitation to free shipping?

We offer free shipping on most orders being delivered to the Lower 48 United States of America. Products that weigh over 30 pounds (actual or dimensional weight) are oversized and require a shipping quote. 

*Dimensional weight means the products overall size is considered rather than the actual weight.